Support
Zirius Accesspoint Management Support Team
We are here to help you make the most out of our API services. If you encounter issues, have questions, or need assistance integrating our endpoints, please use the following support channel.
Contact Us
Email Support
Reporting an Issue
When reporting an issue, please include:
Your Tenant ID (do not include your secret in the email)
A clear description of the problem
The endpoint or feature you were using
The full request and response (with sensitive data masked)
Any error codes or messages you received
Providing this information will help us troubleshoot faster.
Self-Help
Before reaching out, you may find answers in our documentation. So please refer to our comprehensive documentation for detailed information on using the Zirius Accesspoint Management API. Our documentation covers everything from authentication to endpoint usage to its best.
Critical Issues
If you are experiencing a service outage or critical production issue, please mark your email subject as:
We prioritize these issues and will respond as quickly as possible.
Last updated